Notification screen blank Charge 5

[Writeasrain]

When I try to select which notifications I want to receive on my Charge 5 by selecting them from within the app, there are no apps to pick from. There used to be, but now none load on that screen. Help?!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing that you've been having this issue with the notifications on Charge 5, @Writeasrain. 

Let me know if you're choosing the third party app option when you go to your notifications settings on the FItbit app. In the meantime, please try the following steps:  

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the notification options. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

Hope this helps, I'll be around.