Charge 5 stopped working again!

[Sunny.side]

Hi  MarreFitbit

I thought I had resolved the problem of my Charge 5 not working by changing the clock face, however it has now stopped working again and all the steps re rebooting and changing clock face haven't worked.  You mentioned in your post to me on Tuesday 2nd April that I already have a ticket open with the Support Team, is there a ticket reference number as I can't see this. Many thanks.

[LizzyFitbit]

Hi there, @Sunny.side.

Thanks for letting us know about your Charge 5 and your efforts in troubleshooting it. While I am unable to retrieve the original case number, I see that some time has passed since then. To help reconnect you with them, I'd like to create a new case for you. To proceed, I require some additional details that would be best shared privately.

I have included a link to a form where you can provide this information, so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.