Charge 5 stopped working altogether

[Bolly3]

Like many others, I have had the problem of my Charge 5 cutting out, and not restarting until it is connected for a charge despite having good battery. I'm at the end of my tether with it! Not only does it not count any steps, the very thing it is designed to do, it even wipes off the last 500 or so it had already counted. I have tried soft reset, uninstalling, reinstalling, disconnecting, reconnecting, changing the clock face, full factory reset, every suggestion available and it still cuts out every day.

I've been a Fitbit wearer for years, but I'm put off getting another one. Does anybody know if the Charge 6 is suffering the same infuriating issues?

Moderator Edit: Clarified subject

[DramaQueenDiva]

Sorry to hear you're having so many issues but I haven't had any issues with my Charge 5 or 6.

[MarreFitbit · Accepted solution]

Hi there, @Bolly3. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear about the issues with your Charge 5. I understand your concern and how you must be feeling. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@DramaQueenDiva Thanks for your input! 

[Bolly3]

Thank you for responding to my outburst MarreFitbit. Sadly, since spending an hour or more trying a whole host of fixes with a very helpful member of the support team, my Charge 5 has developed an additional range of problems and is now even worse. Alongside the issues of randomly cutting out the tracker now cuts out when setting or disabling sleep setting, it drops charge even when plugged into the charge lead, the battery reading bounces from 100% - 4% and anywhere in between at any time, and one morning it got stuck on 10.35pm from the night before having recorded nothing through the night or morning to that point. The support team said there could be a firmware update within 3 days but it hasn't become available. I thought it couldn't get any worse! 🤷