Charge 5 stopped working altogether

[Clarekh]

My charge 5 froze yesterday, not updating time, syncing or tracking anything. I did everything recommended by support and it reset to 1 Jan 0100, it occasionally synced to my phone and the date/time updated to the correct time, then it turned back to 1Jan 0100, sometimes the clock worked but then it would turn back to 0100. I’m out of warranty so I’ve got no chance of a replacement, even though this was a replacement. Today I cleared the data, remove it from my phone etc, at first it did the same reset to 1 Jan but eventually it changed to the right time and now it’s tracking again, it’s lost the time once but it corrected when I synced it again. 
I have no idea what is going on but I’m wondering if this is an issue with Fitbit rather than just my Fitbit deciding not to work anymore. I know there has been an issue with android, maybe there is an issue with apple as well.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Clarekh. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance!