Charge 5 stopped working while on a hike

[akbarhim]

My Charge 5 stopped working while I was hiking on Monday. I thought maybe all the movement for three days had drained the battery, then I thought that maybe it's the sweat, but regardless, I can't get it to respond to the charger. Pushing the button on the charger doesn't work either. I didn't drop it, or hit it against anything. Any tricks I should try before I ask for a replacement? I got it less than a year ago. I'm disappointed!

[lokic]

My Charge 5 stopped working while I was hiking on Monday. I thought maybe all the movement for three days had drained the battery, then I thought that maybe it's the sweat, but regardless, I can't get it to respond to the charger. Pushing the button on the charger doesn't work either. I didn't drop it, or hit it against anything. Any tricks I should try before I ask for a replacement? I got it less than a year ago. I'm disappointed!

[Odyssey13]

Hi @akbarhim and @lokic it's interesting that both of you wrote the exact same thing, word for word. Whatever is going on, you need to work with customer support. Restarting the device is always the first step, but since you tried it, get with support.

There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[RiekoC]

As @Odyssey13 noted, the wording of the 2 posts are exactly the same.

In addition to these 2 posts, there is a 3rd post, about 3 hours later, with exactly the same wording: https://community.fitbit.com/t5/Charge-5/Charge-5-stopped-working-while-on-a-hike/m-p/5616691#M65037...

All 3 are brand new user accounts. 🤔