Charge 5 stopped working

[movefast]

My 8-month-old Charge 5 suddenly stopped working. I tried to claim a warranty, but the process is very confusing. Can someone help me with how to get a return authorization?

I appreciate any assistance in advance!

[Odyssey13 · Accepted solution]

Hi @movefast  you'll need to get with customer support and they will first see what can be done to get it working before getting to the replacement process.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options