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Charge 5 stopped working

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‎09-05-2023 15:36 - last edited on ‎09-06-2023 04:14 by Fitbit Moderator

‎09-05-2023 15:36 - last edited on ‎09-06-2023 04:14 by Fitbit Moderator

I got a charge 5, let it charge to 100%, when I tried to sync to phone it went through several upgrades and then bricked. 

I requested a replacement from Amazon, and the replacement did the exact same thing. 

What gives?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-06-2023 03:28

‎09-06-2023 03:28

Welcome to the Fitbit community, @pintihar!
Sad to hear about your initial experiences with the Charge 5. In your case I'd suggest to directly get in contact with Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎09-06-2023 04:21

In response to Talahthas

‎09-06-2023 04:21

Hi there, @pintihar. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 devices. @Talahthas Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-06-2023 04:24

In response to MarreFitbit

‎09-06-2023 04:24

Yeah they did help me. They sent me a new one and I was delighted but the
new one only worked for about a month. So back to square one
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