Charge 5 sensors have moisture

[GPOB]

I have my Charge 5 since May & yesterday went swimming in a lake with it (as it’s supposed to be waterproof). It was dead by the time I got out & I can see moisture inside the sensors on the back of this. How can I dry this out? Is this fixable? Thanks for any help. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @GPOB. 

I appreciate the information you've provided about this inconvenience with the Charge 5 and the moisture inside the sensors. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they provided you with some instructions. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

Have a good day. 

[mask8]

this happened to two of our Charge 5 devices. it's totally not cool when they are advertising it as waterproof.

[DavideFitbit]

@mask8 Thank you for your reply and for confirming that you experienced the same problem. 

Could you please confirm if you were able to get in touch with the Customer Support team about this? If not, make sure to get in touch with them here, and I'm sure they'll let you know about the options available for you.