Charge 5 stopped working

[Andymaxmood]

Already tried everything. It stopped working after less than one year and a half. This is the las time that I buy a fitbit

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Andymaxmood. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is still not responding despite the steps you've already tried. I understand how you must be feeling as your Fitbit device is not that old. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance. 

[markydr]

This happens to me also in June 2023, since then i always tried to see if draining battery could fix it but it doesn’t. I really like Fitbit i have it since charge 2.

But this issue opted me to switch to another watch brand. I never want to go back to Fitbit anymore fearing that I might get the same issue.