Charge 5 stopped working

[Tinkerbell99]

My Fitbit charge 5 stopped working yesterday, the screen is black, I've tried the button on the charger many times, the watch was nearly fully charged at the time, the watch will not reset and the battery will not charge at all now, the watch is just gone 1 year old, what can I do with it please??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tinkerbell99. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand where your concern is coming from. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance. 

[Tinkerbell99]

Yes, I am dealing with them direct, thank you

Sent from Outlook for Android<>

[debbiepow]

Mine stopped part way thru the day too. Not showing any results since yesterday.