Charge 5 not syncing

[kgerbore]

I have been having so many issues with the charge 5. I had it replaced twice within the last 5 months. Both times it had syncing issues and then eventually just stopped working. Customer support was quick to help, but never offered any lasting solutions and dragged me through all the same tedious troubleshooting methods I had already tried. It’s getting exhausting dealing with these charge 5 issues. The replacements both worked for about a month, and then the syncing issues started appearing again. I’m wondering if anyone else is having these issues with the charge 5 or if anyone has the charge 6 and find it has less issues? I’m debating if I should even get the charge 6 at this point or move on to a different company’s device all together. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @kgerbore, and welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to the syncing of your Charge 5.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

[kgerbore]

Yes, they “fixed” it by replacing it again which is seemingly great except I’m seeing the same syncing issues slowly starting to happen again with this charge 5 replacement. Seems to be an issue with the product overall. I’m not going to bother contacting support again because I know it will not be replaced again. I’m curious to see other members opinion on the product and I’m curious if I got the charge 6 if it would function better than the 5 or if these watches are continuing to go downhill. When I have the charge 2 I never had these issues and the product lasted much longer. I had that watch for years. The charge 5 can’t seem to last past a few months.

[sharlenesh]

Same here