Charge 5 stopped working

[2024bitfit]

showing a black screen. No life, nothing!

i have tried everything I could 

called the support and did what ever they told me to do. Then they just sent me 35 % off my next purchase.

and this is my response

Hello

How come my Fitbit stopped working just after the warranty ends ?

Plus after calling the support. I have noticed for the first time, in weeks ( (even months actually) that my Fitbit switched on for few seconds and showed a red X.

So here is what have answered to the support : 

« 

How come my Fitbit stopped working just after the warranty ends ?

Plus after calling you. I have noticed for the first times in weeks (months actually) that my Fitbit switched on for for seconds and showed a red X.

I am not happy with my purchase and even you are offering 35 % off. This should not happen. The watch that I have bought for 180 dollars should be working more than 2 years.

I am not going to buy a new Fitbit for your greedy shareholders. »

you should replace a Fitbit that stopped working for no reason. Fitbit is a scam 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @2024bitfit. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not working. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

[TreforS]

Yeah my 5 done the same this morning had it 2 years so no warranty i tried the press 3 times in charger button but nothing been with fitbit brand 5 years now but i wont be replacing this now bricked charge 5.

After google took over the brand has just car crashed sad.