Charge 5 Unresponsive

[Jaxi]

I was bought a charge 5 as a Christmas present December 2022. Last Monday (12th August) it went to a blank screen 20 minutes into an exercise class. I have tried to reboot via the charger numerous times and all I have achieved to date is to view the current charge and the clock face on occasion. As soon as I take it off the charger the battery drains down very quickly. After reading these forums I have managed to change the clock face but that's all I get. The watch will not swipe to any other functions. Does anyone have any other ideas for resetting the watch so it works again? I have currently resorted to using my old charge 2 which with its cracked screen and low battery life at least still works!

[CrisVillaFitbit]

Welcome back to the Fitbit Community, @Jaxi.

Thanks for letting me know about this situation in regards to your Charge 5 screen. I appreciate your efforts on getting this improved.

Can you answer the following, please?

- Are the LED lights on the back on?
- How long did you charge it for?
- If you haven't charged your Fitbit recently, we ask that you try charging it for 2 hours.
- Does it vibrate when you plug your Fitbit device into the charging cable?
- Have you tried the steps in our support article Why isn't my Fitbit device's battery charging?

[Jaxi]

Hi Chris, thanks for responding.

I've tried charging the watch every day since it went off. It does charge
and vibrate when connecting the charger but as soon as you take it off the
battery drains straight down.

The led light works when you initially take it off the charger and then
stops. It does vibrate when you try and reboot this and sometimes shows the
fitbit logo and sometimes not. This doesn't make a difference to the
function of the watch. The most I have seen on the watch is the clock face
but even when this is showing you can't swipe to anything else.

I have tried the help article.

[Jaxi]

Just to further update Cris, this watch was the one I wore daily until it went unresponsive a week ago so it was never out of charge. It had around 65% on when I set off to class. It is showing the percentage of charge while it is connected but this fluctuates wildly as it can go from 99% to 74% in seconds. Once it is off the charger it shows the clock face & green light for a short while and then goes blank again. Is there any way to reboot this?