Charge 5 stopped working

[Generalmoz]

Charge 5 suddenly stopped working whilst training. Got home plugged it in; the fitbit sign popped up on screen a few times and now seems dead. It had 80% charge on it too?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Generalmoz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 has stopped working. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[frog_girl]

And if none of that works?

[Generalmoz]

Hi tried all that and now I'm getting the red circle and white cross. Which means trouble syncing.  What can I do now?

--------

Hi there I have now just got the fitbit logo stuck on the screen?

--------

Moderator edit - Merged messages