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Charge 5 stuck on Fitbit logo

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‎03-08-2025 02:51 - last edited on ‎03-08-2025 06:09 by Fitbit Moderator

‎03-08-2025 02:51 - last edited on ‎03-08-2025 06:09 by Fitbit Moderator

Contacted support and tried restart and sync using the app, non of them are working. Support confirmed nothing can be done, no more warranty, confirmed dead. 

Moderator Edit: Clarified subject

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‎03-08-2025 06:13

‎03-08-2025 06:13

Hi there, @Jonas.kky. Welcome to the Fitbit Community Forums. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 has stopped working. I understand your concern, I will do my best to help you with this!

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a solution to the inconvenience, please note my best advice is to continue troubleshooting the issue with our Support Team. They've been providing all steps necessary for this issue, so basically there's no much else we can provide here in the forums as the steps would be the same as the ones our team has already shared with you. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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