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Charge 5 stops working while swimming

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‎03-21-2023 11:22 - last edited on ‎03-22-2023 10:52 by Fitbit Moderator

‎03-21-2023 11:22 - last edited on ‎03-22-2023 10:52 by Fitbit Moderator

I swam in a pool for 10 minutes and then a red X appeared and then didn't turn on again. what can I do?

 

 

Moderator Edit: Clarified subject

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‎03-22-2023 03:55

‎03-22-2023 03:55

Hi, @Luzhelena, welcome to the community. allowing you have tried to restart your device & change the clock face via your Fitbit app on your phone without making any progress I recommend you talk to "Customer Support". Use the Chat facility or phone for a prompt response, before you make your call it's a good idea to make a note of the steps you have taken and the result, Note when & where you bought your device as you may still have the benefit of the warranty 

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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