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Charge 5 strap failed

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‎08-15-2022 06:11 - last edited on ‎08-17-2022 10:35 by Moderator Alum

‎08-15-2022 06:11 - last edited on ‎08-17-2022 10:35 by Moderator Alum

Anyone had problems with the strap, i wore mine open water swimming and the strap failed, it is now at the bottom/floating in a local lake (not even had it a week!!!!!)

 

 

 


Moderator edit: subject updated for clarity

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‎08-17-2022 10:32

‎08-17-2022 10:32

Welcome to the Fitbit Community forums, @Alycycles. 

 

Thank you for sharing all your feedback and this information about the problem you experienced with your Charge 5. I'm sorry to see the wristband failed and that your device is lost. 

 

In this case, since this is related to a hardware problem or product damage, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed or if there are any options available for you. 

 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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