Charge 5 has a blank screen

[Geoffle]

My charge 5 died today. I had a message the battery was low and put it on charge within the hour but it had already gone blank. I let it charge for about an hour but it wouldn’t show anything. I rebooted it (3 presses, 1 second gaps) four time but nothing. I left it on charge for four hours and rebooted it ten times. On each reboot, after press three, there is a three second gap before a momentary vibrate but nothing further . On the reverse the green light shows occasionally but these are they only signs of life. Constant rebooting as above doesn’t work. Any suggestions?

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the forums, @Geoffle.

I've moved your post to the Charge 5 board so you can receive more related responses. Thanks for the detailed information, and the time taken in troubleshooting your Charge 5. I'm sorry you're having this experience and just to confirm, may I know if you've tried changing the clock face to see if that helps? If you have but the issue persists, I'd recommend contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

[avidlearning]

Dude same! I've tried rebooting mine several times and nothing. It's clearly on. It vibrates when I double tap it and when I try to reboot it, but there is NOTHING on the screen. I can't get it to synch either. This issue started for me last night, but my battery wasn't low.

[Jsernat]

Mine too, exactly the same.  A little jolt but nothing more, just a black screen

[Geoffle]

I’ll try the chat room experts and see if there’s something. Be good if there was…

Moderator Edit: Personal info removed

[Geoffle]

I did change the clock face back in Nov when I bought it. Not since. And the the screen is blank I have no clue if that is involved. Thank you for your suggestion.

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi there, @avidlearning, @Jsernat and @Geoffle.

@avidlearning and @Jsernat Thanks for joining this thread and the steps tried on your own. Just to confirm, was the restart performed as described here? Did you also try changing the clock face? If you've tried these steps but the screen of your Charge 5 is still not working, I'd recommend getting in touch with our Support team so they can evaluate your options. Click here to get connected with them via chat or phone.

@Geoffle You're welcome, and thanks for taking the time to review the suggestions from my post. If by any chance the issue persists, try contacting our Support team with the link shared above so they can continue helping you with this matter.