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Charge 5 stuck in reboot loop, restart not working

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‎07-21-2022 05:41 - last edited on ‎11-06-2024 06:17 by Fitbit Moderator

‎07-21-2022 05:41 - last edited on ‎11-06-2024 06:17 by Fitbit Moderator

My charge 5 is currently USB plugged in and I have restarted it several times over the space of a few days. It is fully cleaned. I have had it less than a year. I have had previous models and never encountered this issue. 

I have tried remedies from the forums and Youtube help videos. It seems to be a big issue with the charge 5’s.

 

I am wondering what else can I attempt before requesting redress? 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-21-2022 06:46

‎07-21-2022 06:46

I was able to get through to customer support by going through the app (when I had clicked the online chat through the website it kept failing and the phone number I called ran out).

After chatting with the helpful support team they have requested I send it back and will send out a replacement. I had to send them on several pictures of the Fitbit, charger, and power source. They asked several questions. 
It had also gotten very hot while charging. 
Hope this is helpful for someone else in the future if needed!

View best answer in original post

Best Answer
3 REPLIES 3

‎07-21-2022 05:47

‎07-21-2022 05:47

Hi, @filang, welcome to the community, have you checked your USB socket is live and working (try charging something else on it) Fitbit Charge 5: Screen is Unresponsive, Frozen, Stuck? Fixed! - YouTube demonstrates a restart using the charging cable.

Let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎07-21-2022 05:52

In response to Gr4ndp4

‎07-21-2022 05:52

Hi @Gr4ndp4 , thank you for the reply! 

Yes the socket is live and working. 
The restart’s I have attempted are all the type using the charging cable as I can’t get into the home screen on the watch. I attempted that method (one shown in video link) again and still not working unfortunately. 
All the best,

Grace

Best Answer

‎07-21-2022 06:46

‎07-21-2022 06:46

I was able to get through to customer support by going through the app (when I had clicked the online chat through the website it kept failing and the phone number I called ran out).

After chatting with the helpful support team they have requested I send it back and will send out a replacement. I had to send them on several pictures of the Fitbit, charger, and power source. They asked several questions. 
It had also gotten very hot while charging. 
Hope this is helpful for someone else in the future if needed!

Best Answer