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Charge 5 stuck on 2 screens

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‎05-18-2023 02:13 - last edited on ‎05-19-2023 11:11 by Fitbit Moderator

‎05-18-2023 02:13 - last edited on ‎05-19-2023 11:11 by Fitbit Moderator

My visa 5 fitebite is stuck on 2 screens and I can’t change it what should I do to fix it 

 

 

Moderator edit: updated subject for clarity.

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‎05-18-2023 02:50 - last edited on ‎06-15-2023 07:09 by Fitbit Moderator

‎05-18-2023 02:50 - last edited on ‎06-15-2023 07:09 by Fitbit Moderator

Welcome to the Fibit community, @EvanBenish!

Sad to hear that you're having issues with your Charge 5. As a first step to possibly get things fixed, I'd suggest trying to restart your device by closely following these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If this won't work for you, please try installing another clock face from the clock faces gallery within your Fitbit app as described here:

How do I change the clock face on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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