Charge 5 stuck on Fitbit logo

[Ssozi]

My Fitbit charge 5 has a blank screen and can't turn on. It only flashes the logo sign for a second and gets off. Even after pressing the button on the charger 3 times with a delay of one second, all I get is a flash of the logo. It is frustrating that I have ended up ordering for the sense 2, perhaps my last chance for Fitbit as I could move on to another product. See attachment when I leave it long on charge.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ssozi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and the image attached. I understand how you must be feeling. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?