Charge 5 stuck on Fitbit logo

[vsingle]

My fitbit only light up with the Fitbit logo, and non responsive for months.  Just purchased in SEPTEMBER OF 2022.

Can you help me?

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @vsingle!

Sad to hear that you're having issues with your Charge 5. As a first step to hopefully getting it back to normal operation, I'd suggest restarting it by closely following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears.

If that won't work for you, please try selecting a different clock face. To do so, tap your profile picture in the upper left corner of your Fitbit app's Today page. Next tap Charge 5 to get to your device's options. Then tap the Gallery tile, followed by tapping the Clocks tab. Finally tap a clock face you'd like and tap Install to transfer that to your device.

Make sure that Charge 5 and your phone are within Bluetooth reach until installation is completed.

If none of these won't fix your issues, I'd suggest contacting Fitbit support to ask for replacement as your device should be covered by Fitbit's warranty:

Fitbit Support Contact 

[MarreFitbit · Accepted solution]

Hi there, @vsingle. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.
  
  

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

If the above doesn't work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

[Rayasonshine]

I tried both of these and nothing has worked. It's still stuck on the logo. If I connect to charger it doesn't vibrate. It is fully charged. It worked this morning. I thought something was weird it said it detected a 20 min swim, but I never get it wet and 2 hours later it shut down.

[MarreFitbit]

Hi there, @Rayasonshine. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 as suggested above. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.