Charge 5 stuck on Fitbit logo

[Lcbattle]

I can’t get my fit bit to run on it stuck on the Fitbit symbol and is frozen what do I do?



Moderator Edit: Clarified subject

[chadkauffman]

same here.  the last time it happened plugging into charger fixed it.  this time not.  I have tried tapping the screen as well as pushing the button 3 times on the cord. 

[MarreFitbit · Accepted solution]

Hi there, @Lcbattle @chadkauffman. Welcome to the Fitbit Community Forums. Thanks for the details provided in your posts about the issue with your Charge 5 devices and trying to troubleshoot them before reaching out (and the image attached).

In addition to the steps you've done, please try the following:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.
  
  

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?