Charge 5 stuck on Fitbit logo

[BoomerZ]

Blank screen except for five tiny dots showing with middle red highlighted. 
can’t see anything 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @BoomerZ!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @BoomerZ. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 screen is stuck on those five tiny dots with red highlighted. We'll be glad to help you! 

As a first approach, please follow @Talahthas' tips and recommendations. 

If the issue persists after trying the above, 

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

1. Once again, please complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).

If none seems to be working, please like me know if the dots you're referring to are the Fitbit logo? 

We look forward to getting you back on track soon.