Charge 5 stuck on Fitbit logo

[bill0925]

I wore my fitbit 5 while rating 2 days ago.  about 1/2 way thru the day, it seemed to die (no longer would display the time or anything else).  It has now been dry over 24 hours and the contacts are all clean.

I connected it to the charger and the screen immediately started flashing the logo - I left it plugged in for about 3 hours and it continued to flash (as it does if I disconnect it)

I tried pushing the button on the USB end of the charging cable 3 times for 1 sec each (the unit would give a slight vibration each push) and then waited and nothing changed - I repeated 5 or 6 times over a 20 minute period

I opened the app and it said I had last synced prior to rafting 2 days ago

I opened bluetooth on my iphone15, told it to forget my device, turned off bluetooth, closed the fit bit app and powered off my phone.  I waited 3 minutes and powered on my phone.  I turned on the bluetooth and it does not find the fitbit at all.

My fitbit continues to flash the logo so I can't do anything with it.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @bill0925. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern, we're here to help you! 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks in advance!