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Charge 5 stuck on Fitbit logo

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‎02-08-2023 20:41 - last edited on ‎02-10-2023 13:48 by Fitbit Moderator

‎02-08-2023 20:41 - last edited on ‎02-10-2023 13:48 by Fitbit Moderator

For the last two days my device (Charger 5) has just been flashing the Fitbit logo. When I try to reset the watch clicking on the button on the USB nothing happens. I can't swipe up, down left ot right. Obviously there are no buttons. Not sure what to do. The watch isn't even a year old. 

 

 

Moderator Edit: Clarified subject

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‎02-09-2023 04:38 - last edited on ‎08-30-2024 10:23 by Fitbit Moderator

‎02-09-2023 04:38 - last edited on ‎08-30-2024 10:23 by Fitbit Moderator

@Afrotreasure Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I've you've not done that already as described, I'd suggest restarting your device by following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you, please contact Fitbit support to get further assistance as your Charge 5 might have technical issues:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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