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Charge 5 stuck on Fitbit logo

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‎06-08-2023 20:12 - last edited on ‎03-17-2025 20:49 by Fitbit Moderator

‎06-08-2023 20:12 - last edited on ‎03-17-2025 20:49 by Fitbit Moderator

Fitbit logo is stuck on the time screen, pls advise how to resolve it

Moderator Edit: Clarified subject

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‎06-09-2023 04:44 - edited ‎06-09-2023 04:45

In response to Julia_G

‎06-09-2023 04:44 - edited ‎06-09-2023 04:45

Hi there, @ericwu6122. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Julia_G Thank you so much for your help!

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎06-09-2023 02:22

‎06-09-2023 02:22

Hi, @ericwu6122 please try giving your Charge 5 a restart.  As the screen is not showing correctly, you will need to use the button press method.  The full instructions for a restart can be found in this help article .  It is worth trying the restart several times, as a single restart does not always work.

If a restart does not correct the issue you could also try changing the clock face.  You do this in the app and the instructions are here .

Good luck!  Let us know how it goes.  Welcome to the forums.

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-09-2023 04:44 - edited ‎06-09-2023 04:45

In response to Julia_G

‎06-09-2023 04:44 - edited ‎06-09-2023 04:45

Hi there, @ericwu6122. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Julia_G Thank you so much for your help!

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-09-2023 04:51

‎06-09-2023 04:51

Hi, @ericwu6122 , did you previously perform a factory reset on your Charge 5?

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-09-2023 20:41

In response to Julia_G

‎06-09-2023 20:41

Hi, I have done a reset on my Charge 5 and it's working normally now.

Thanks
Best Answer

‎06-10-2023 09:14

In response to ericwu6122

‎06-10-2023 09:14

@ericwu6122 I'm glad to hear you're back on track!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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