Charge 5 stuck on Fitbit logo

[Agshoop]

My Charge 5 randomly will stop and go back to the screen with the Fitbit logo, like it’s trying to reboot its self. It will stay this way anywhere from 10 minutes all the way u til it drains it battery, even after I just take it off with a full charge. I have used the restart in the settings menu several times, I have used the reset with the button on the charging cord and it keeps doing it. I got this for Fathers days so have only had this for 3 months now. It has been doing this for weeks now and it’s making gaveling this completely useless. Is there a fix for this or is this thing just a **ahem**?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Agshoop. Thanks for stopping by in the Fitbit Community Forums and your time in trying to troubleshoot the issue before posting here. I understand how you must be feeling about this situation as your Charge 5 is pretty new. 

In addition to the steps you've done so far, please try the following in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[NicFibit]

I have the same issue, literally stopped working from one minute to the next and is stuck at the logo screen. I did all the steps above and it is not working. It looks like this is an update issue that a whole lot of other users experience. It is beyond frustrating.

[MarreFitbit]

Hi there, @NicFibit. Welcome to the Fitbit Community Forums. Thank you so much for taking the time to follow the tips and recommendations I've provided above. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.