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Data lost after charging my Charge 5

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‎09-19-2023 19:49 - last edited on ‎09-20-2023 04:13 by Fitbit Moderator

‎09-19-2023 19:49 - last edited on ‎09-20-2023 04:13 by Fitbit Moderator

After plugging in my fitbit device to charge, it randomly restarted. I didn't think anything of it until I unplugged it from the charger and found that all my data from 2 and 6 pm was deleted. (plugged it in around 7 and took it off the charger around 7:45) I understand that data is not stored in the device itself, but when I log into the dashboard online as well as log in and log off the app, the data is entirely gone and I don't know how to recover it, if possible. I've tried just about everything, including restarting, clearing cache, and reconnecting bluetooth. No luck yet.... 

Moderator Edit: Clarified subject

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‎09-20-2023 04:14

‎09-20-2023 04:14

Hi there, @brie-c-s. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your data. I appreciate you've taken the time to troubleshoot this issue before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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