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Charge 5 stuck on Fitbit logo

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‎10-09-2023 04:56 - last edited on ‎10-09-2023 05:30 by Fitbit Moderator

‎10-09-2023 04:56 - last edited on ‎10-09-2023 05:30 by Fitbit Moderator

I can reset using the usb cable, the Fitbit logo appears. Then there is nothing just a black screen, what can I do. The watch is charged/charging.


Moderator Edit: Clarified subject

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‎10-09-2023 05:32

‎10-09-2023 05:32

Hello there, @Alison-63. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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