Charge 5 stuck on Fitbit logo

[1backpacker]

My Fitbit charge 5 went dead, when I went to plug it in it just beeps the Fitbit symbol on the screen. I’ve tried doing the reset on the charger “pushing it 3 times” and it it didn’t work. I tried to update it through the app but since it can’t find the device it won’t allow it. What do I do?!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @1backpacker. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not responding to anything. Thanks for taking the time to troubleshoot the issue before reaching out. I'll be glad to help you out!

Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Hope this helps!

[1backpacker]

I’ve tried what you mentioned and it continues to flash the Fitbit symbol. Yesterday I had it on the charger for half a day.

I charged it all night and tried to restart again, it’s still flashing the Fitbit logo.

Moderator edit: updated post. 

[Lbjamin]

If you can still return it to the retailer, do it ASAP. I went through customer support and it was a waste of time. I shipped it to them for a replacement and now they say they never received it. Apparently, I'm SOL.