Charge 5 stuck on Fitbit logo

[MasterMetz]

FB charge 5 on a iPhone . Is not working, after I had it battery empty it rebooted by charging again. Time was wrong and some data was lost. Now same again, frozen on FB Logo. Sorry FB a lot of problems with your products sucks. Over 5 years using and told a lot of friend the benefits of those FB products. Unfortunately they tell me know all time there Problems with FB too. Can’t help. Where is a support that reflects the high prices? Looking for days and many hours for a fixing. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MasterMetz. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern and how you must be feeling, I will do my best to help you with this!

If you haven't done so yet, please try the following steps in the order listed while your Charge 5 is connected to the charging cable:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.