Charge 5 stuck on Fitbit logo

[Manu.B]

My Fitbit stuck with logo, its not responding to any process !

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Manu.B. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, we're here to help you!

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

[Manu.B]

Dear @MarreFitbit ,

Thank you for contacting.

My Fitbit charge 5 is just one year and few months old. This is my 3rd Fitbit.

All the 2 Fitbit is same way gone !, why this is happening repeatedly.

So far no solution I got for this issue.

Thanks

[Natashanb91]

The same thing happened to mine and it won't turn on at all. This is terrible. I have the same issue as the comment below they only last for 1 year and theres no accountability. I would like a replacement