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Charge 5 stuck on Fitbit logo

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‎06-28-2025 06:13 - last edited on ‎06-28-2025 06:25 by Fitbit Moderator

‎06-28-2025 06:13 - last edited on ‎06-28-2025 06:25 by Fitbit Moderator

How do I contact customer service?  I've tried restarting with the charger button,  changing the clock face, restarting by unpolished x3, etc.  No joy.   

Moderator Edit: Clarified subject

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‎06-28-2025 07:11 - edited ‎06-28-2025 07:12

‎06-28-2025 07:11 - edited ‎06-28-2025 07:12

Hi there, @Jstwlk. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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