Hi there, @lornawatson. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on a red X. I understand your concern, I will do my best to help you with this!
There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:
- Complete the 3 pulse restart procedure method using the charging cable.
- Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
- If you can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
- If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display.
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