Charge 5 stuck on battery level screen

[Thunder54]

Charged my battery and now it will not come off of the battery level screen have no access to data.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Thunder54. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is stuck on the battery level screen. I will do my best to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Thunder54]

Thank you ! That did the trick. First time that has ever happend.

MD

[MarreFitbit]

@Thunder54 Awesome! I'm glad to hear that the steps provided did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!