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Charge 5 stuck on fitbit logo

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‎09-16-2022 04:24 - last edited on ‎09-29-2022 09:35 by Moderator Alum

‎09-16-2022 04:24 - last edited on ‎09-29-2022 09:35 by Moderator Alum

My Fitbit Charge 5 stuck on Fitbit logo and after charging and restart with the pressing three time charger button. It reboot and again stuck on Fitbit logo. I tried it many times but still logo stuck after reboot. Is there any solution to login into boot via computer and install new firmware. 

 

 

Moderator edit: format

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‎09-29-2022 09:34

‎09-29-2022 09:34

Hi, welcome to the Fitbit Community forums, @gaurifit. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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