Charge 5 stuck on logo

[tweaky6091]

charge 5 stuck on logo..tried everything possible.. restarts. disconnected blue tooth turn app on and off turn phone on and off pressed button on charger..nothing works..looked at forums and Internet and tried everything I can find what do I do now

Moderator edit: updated subject for clarity. 

[BobbieRod]

I’m having the same issue. Have tried all the troubleshooting techniques. 

[MarreFitbit · Accepted solution]

Hi there, @tweaky6091 @BobbieRod. Welcome to the Fitbit Community Forums. Thanks for the details provided in your posts about the issues with your Fitbit devices and the time you've taken in order to solve the inconvenience. There are still some steps we can try! 

In addition to the steps you've done so far, let's try the following steps in the order listed: 

• Unpair (or make sure you've unpaired) your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Fitbit device first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.