Charge 5 stuck on logo

[Josué]

I got a new one like a couple days ago because the previous one was just showing static screen and wouldn’t respond to tap or swipe commands. Unfortunately, when I got the new one, it was already having issues like being stuck on a logo and I had to wait till I could get a chance to restart the device since I thought it wasn’t set up properly. Apparently it’s doing the same thing again today. I even looked for videos and forums and articles discussing the problem and some said to connect it with the charger and press the charger button 3 times. I tried that and it still doesn’t work. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Josué. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[VMCKILLOP]

I am having similar issues. I am getting page redirects and can not contact support.

[DavideFitbit]

Welcome to the Fitbit Community forums, @VMCKILLOP. 

Thank you for your reply and for letting us know about the page redirects that you were getting. 

I've proceeded to send your information to the Support team again, but it seems that you were able to get in touch with them again and they've provided you with more information. 

See you around in the Community.