Charge 5 stuck on previous day

[Greeng8tor]

My Charge 5 is stuck on previous day, no steps or sleep score etc for today

Moderator edit: format

[DavideFitbit]

Hi, it's good to see you visiting the Community forums for the first time, @Greeng8tor.  

Thank you for sharing this information about the issue you're experiencing with your Charge 5. 

Could you please provide a few more details? Let me know if you mean the stats from the previous day did not reset and if you're device is not tracking steps anymore. In the meantime, please complete a three pulse restart using the charging cable and following the steps listed here. Th

Regarding the sleep score, let me know if your device is tracking sleep stages. Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

I'll be around.