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Charge 5 stuck on the EDA Scan screen

‎04-26-2024 03:17 - last edited on ‎04-27-2024 05:15 by Fitbit Moderator

‎04-26-2024 03:17 - last edited on ‎04-27-2024 05:15 by Fitbit Moderator

stuck on the eda scan

image.jpg

 

 

Moderator Edit: Clarified subject

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‎04-27-2024 05:58

‎04-27-2024 05:58

Hi there, @Jason__. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is stuck on the EDA Scan screen, thanks for the image attached. I will do my best to help you!

As a first approach, I'd recommend performing a restart on your Charge 5 by following these steps. 

Maria | Community Moderator, Fitbit


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‎04-27-2024 11:11

In response to MarreFitbit

‎04-27-2024 11:11

Hello @Jason__ 

I've accidentally tapped on the EDA & ECG screens before and discovered that tapping on the display multiple times eventually got my Charge 5 back to the clock face. You might see if this works for you.

If it doesn't work, then you should try restarting your device as @MarreFitbit recommended.

Rieko | N California USA MBG PE

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