Charge 5 stuck with white x

[KB-Blessed]

The white x appeared.  I cannot shut down or reset the Fitbit.

Moderator edit: format 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @KB-Blessed. 

Thank you for all the details provided about this inconvenience with your Charge 5. 

Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, you can also try setting up your Charge 5 as a new device in the account or changing the clock face option, as this has been useful for other users with similar problems. 

Hope this helps, I'll be around. 

[KB-Blessed]

Great - thank you for responding. The fitbit is working now.

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Thanks and Blessings,

Moderator edit: format

[DavideFitbit]

@KB-Blessed That's great news, thank you for sharing this update! 😁