Charge 5 suddenly battery drain fast

[Akramhajjar]

I had my Charge 5 for long time , 2 days back started to have battery drain suddenly, i tried all suggested solutions yet the problem is still there !!! 

please help !

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Akramhajjar. 

Thank you for all the information that you've provided about this issue with your Charge 5.  

Some users have found a specific issue with the GPS chip affecting battery life. Please know that the team is working to fix the issue with an upcoming firmware update. If you haven't done so already, please review the standard troubleshooting steps.

In addition, please keep in mind that some features make the battery drain faster than usual, like Always-On Display or tracking SpO2 data. Make sure you've also tried the these steps if you haven't done so already:

• Try restarting your tracker by connecting it to the charging cable,
• Open the Fitbit app, pull down on the screen to force a manual sync and monitor its behavior in the next days.
• If you use GPS to track your exercise, use the Phone GPS setting to preserve battery life. Make sure to keep the Charge 5 and the Fitbit updated to the latest version available. 

If you need further assistance with this as well or if you already tried all the steps mentioned earlier, don't hesitate to get in touch with the Customer Support team. You can click here to get connected. 

See you around. 

[lucyrez]

same here its so annoying

[sweise67]

Why have a device where you can’t use the features effectively? Annoyed 

[ian.pennington3]

Same here as well, had charge 5 fora while then all of a sudden battery drains in 1-2 hours a few days ago, done all the troubleshooting, rang Fitbit and they just said wait for the firmware update to come, whenever that will be who knows, unwearable at the moment and very frustrating

[sweise67]

They have offered to replace mine.

Sharon

[ian.pennington3]

How old was your charge 5 and was it the excessive battery drain

[sweise67]

Yea. Battery drain. It’s only a month old 

[ian.pennington3]

There's the problem with mine, it's 6-9 months old, don't know if they will replace it

[sweise67]

Use the chat facility and demand a refund. Consumer law states that if a product does not do what it supposed to a refund is warranted 

[DavideFitbit]

Hi everyone, thank you for your replies, and welcome to the new users in the Community forums. 

The team is working to release a firmware update soon to resolve the problem with battery draining too fast on Charge 5 due to the GPS chip. However, keep in mind that not all battery draining problems are related to this specific issue. If you already tried all the basic troubleshooting steps mentioned here earlier, I do recommend that you continue the communication with the Customer Support team so they can let you know what are the options available for you. You can click here to get connected. 

Please know that all your feedback and comments are greatly appreciate and the team continues to work to improve the Fitbit experience.  

[Steve444]

Mine started doing this 2 days ago. An update showed up and it did mot solve this issue. Went through the guide to trouble shoot and nothing is changing it. This is very frustrating. Any help would be great!

[sweise67]

Did you do a reset? I did and mi e us working great.

Call them. They are very responsive

Sharon

[Steve444]

Did all the resets I could find multiple times. Contacted Fitbit and they gave me some how to extend your battery article……. Kind of a joke. I guess I’ll contact them again in a couple of days!

[DavideFitbit]

Welcome to the Fitbit Community forums, @Steve444. 

I appreciate the information provided about this issue with your Charge 5 and for confirming that you already tried the steps suggested earlier. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more instructions. 

Keep in mind the Support team will always need to make sure that you've exhausted all the troubleshooting options available, but it is recommended to continue the communication with them and let them know that you already tried the steps suggested so they can let you know how to proceed. 

Have a good day.