help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 suddenly went dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2024 02:06 - last edited on ‎11-28-2024 09:34 by Fitbit Moderator

‎04-28-2024 02:06 - last edited on ‎11-28-2024 09:34 by Fitbit Moderator

My Charge 5 suddenly went dead yesterday. After many attempts to restart it (using the button on the charger cable) it finally started but now (i) the battery fully discharges in circa 30 minutes and (2) I am unable to swipe the screen up/down or right/left. I would be grateful for any help. Thank you.


Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎04-29-2024 15:23 - edited ‎04-29-2024 15:23

‎04-29-2024 15:23 - edited ‎04-29-2024 15:23

@RPY160

I've moved your post to the Charge 5 forum as your question is hardware related.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

Best Answer
0 Votes