Charge 5 sync issues

[hikingbiking]

I understand the Charge 5 doesn't automatically sync ( a real shame)

But when I have to do a manual synch ( every day)  I get the message sync is taking a long time. 

I've always received that message .  Is there any fix? I hate waiting 5 minutes to see if it will complete or if I have to try again. 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @hikingbiking. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around. 

[hikingbiking]

during trouble shooting I've had to try both of those at different times. 

The issue I have is that, this happens very often.  With my charge 4, I don't think I ever had an issue. 

Not sure why this is an issue far more than its not. 

[DavideFitbit]

@hikingbiking Thank you for confirming that you already tried all the steps suggested and that you continue to experience the same problem.

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Thanks again for taking the time to share all your feedback and comments about this.