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Charge 5 syncing issues

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‎04-02-2024 13:20 - last edited on ‎04-03-2024 07:17 by Fitbit Moderator

‎04-02-2024 13:20 - last edited on ‎04-03-2024 07:17 by Fitbit Moderator

My charge 5 is only 6 months old. It’s not keeping accurate time. And i cant  reset it!  Also steps are not logging or syncing to the app or the other apps i have. Very disappointed! I want a refund please!

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-03-2024 07:54

‎04-03-2024 07:54

Hi there, @Djstandish. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not working properly. I understand where your concern is coming from and how you must be feeling. I will do my best to help you with this. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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