Charge 5 won't sync anymore

[Sylvie2021]

My charge 5 stopped syncing to my phone…..help🤨


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Sylvie2021!

Sad to hear you're having issues syncing your Charge 5 with your phone.
As a first approach to hopefully get things fixed, I'd suggest restarting Charge 5. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that won't work for you, please have a closer look here for further troubleshooting:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Sylvie2021. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped syncing. I understand where your concern is coming from, we're here to help.

If the steps recommended by @Sylvie2021 don't work, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.