Charge 5 syncing issues

[JLHow]

Upgraded from Charge 3 to 5 in Nov. Non stop issues, syncs to phone then loses complete connection within a day and have to disconnect / reconnect therefore I’m constantly losing activity and no record of what I’ve done. Tried restarting/ resetting. Like having a new device on every morning….

any ideas ? Not impressed as 3 was brilliant. 

Moderator edit: clarified subject.

[Lkgalore]

Same issue. 😞 my screen also goes off from black to white again. Awful lack of support!

[ManuFitbit]

Welcome to the forums @JLHow @Lkgalore. 

Thank you for sharing the inquiry regarding your Charge 5, and the steps done in order to fix it. Sorry to know the difficulty. 

Please, make sure that you are using the latest version of the Fitbit app. 

Please, follow these steps:

• Remove the Charge 5 connection from your app.
• Force quit the app and clear the Fitbit app cache (phone settings).
• Forget the Charge 5 in the phone's bluetooth settings.
• Turn off the phone's Bluetooth.
• Restart the tracker.
• Turn the phone's Bluetooth on (do not attempt to connect to the tracker here).
• Launch the latest Fitbitt app and follow the prompts to connect to your Charge 5 tracker.

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.