Charge 5 syncing issues

[Lorijp]

My Fitbit has been experiencing a lot of issues over the past month. I have reset both the Fitbit and the app multiple times over the past month using the troubleshooting methods recommended on the app. It still continues to need to be restarted and the does not keep the correct time unless I sync it daily.Today the Fitbit needed to sync before I get any data. 

Moderator edit: formatting

Moderator edit: updated subject for clarity

[ManuFitbit]

Good to see you participating in the forums @Lorijp.

Thank you for providing the information about this difficulty with your Charge 5. 

Please, make sure that you are using the latest version of the Fitbit app. 

In addition, try to follow the steps listed in this help article to resolve syncing issues.  

[RiekoC]

Hello @Lorijp 

Your Charge 5 and Fitbit app need to sync in order to get your tracked data in the Fitbit app. Most users open the Fitbit app about twice a day - in the morning to see their sleep data and in the evening to see their steps, distance, cardio load, activity data. 

The Fitbit app often starts the syncing process when you open the app.

If you continue to have syncing issues with your Charge 5 and the Fitbit app, you might want to try setting up your Charge 5 as a new device in the Fitbit app. Basically, you go through the same setup process in the Fitbit app as if you just got your Charge 5. Doing this often clears out issues and improves syncing between your device and the app.