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Charge 5 touchscreen stopped working

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‎10-14-2024 07:24 - last edited on ‎10-14-2024 08:55 by Fitbit Moderator

‎10-14-2024 07:24 - last edited on ‎10-14-2024 08:55 by Fitbit Moderator

My FitBit Charge 5 screen has stopped responding to touch. The display works and shows the clock face, but any touch or swipes are not detected.

I have already tried
- Restarting the device through the charging cable

- Changing the Clock Face

The screen is still unresponsive.

Moderator Edit: Clarified subject

Best Answer
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1 REPLY 1

‎10-14-2024 08:57

‎10-14-2024 08:57

Hi there, @ravsodhi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the touchscreen of your Charge 5 is still not working. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen is unresponsive, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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